Peter Merrett

Known as Mr. Wonderful, Peter is renowned for delighting his international audiences with his flourish of wonder.

Peter has managed some of the finest luxury hotels in the United Kingdom, where he lived and breathed the beautiful craft of hospitality and service.

Later in his career, Peter’s team pioneered the ‘office-hotel’ concept at the iconic Tower 42 in London, the first-of-its-kind luxury hotel service culture in a commercial office building. In 2008, the property became the first from Europe to win the International TOBY Award (The Outstanding Building of the Year).

Since moving to Australia, Peter enjoyed seven fabulous years as Head of Customer Experience across the Property and Asset Management division of JLL Australia. 2015 saw his team crowned winners at the prestigious International Business Excellence Awards for Customer Experience.

Peter is the Founder of The House of Wonderful, Director of Professional Speakers Australia and a Fellow of BOMA International.